Frequently Asked Questions

  • Chevron down Where do the tours begin?
  • All tours begin at the Radius Tours Sales Office in Munich Central Train Station (Hauptbahnhof).

  • Chevron down How do I find your office?
  • Our sales office and bike rental premises are located in Munich Central Train Station (Hauptbahnhof), in the area just across from platforms 32-34. This is a side part of the station. Coming from the central hall where the inter-city trains leave, simply walk along platform 26 and turn right at the end. You’ll see platforms 32-34. Turn around, and there we are!

  • Chevron down How can I get in touch with you?
  • Tours:

    • (089) 54 34 87 77 – 40

    For non-urgent enquiries about tours that do not leave that morning, we ask that you phone after 9.45 am, as 8.45 am – 9.30 am is a particularly busy time in the sales office.

    Privat tour requests:

    • 0171-564 22 26 (Brendan)
    • 0151-4641 47 02 (Daniel)

    Bike Rental:
    (089) 54 34 87 77 – 30

    Email: [email protected]

  • Chevron down When are you open?
  • Seven days a week all year-round.

    Summer (April 1 – Oct. 31): 8.30 am – 6 pm

    Winter (Nov. 1 – March 31): 8.30 am – 2 pm

    Exceptions: we are closed December 24, 25, and 31 and January 1.

  • Chevron down When should I arrive for my tour?
  • The tour times we give are not meeting times but departure times. Please be here at least 15 minutes before the given departure time. For example, Neuschwanstein 9.30 am means that the tour leaves our office at 9.30 am. You need to be here at 9.15 am for this tour.

    Please note that, if you are late, it may not be possible for the guide to wait for you. They have a train to catch.

  • Chevron down Can I simply turn up without a reservation?
  • Mostly, yes, but not always. For most of the year, it’s fine to turn up 15 minutes before the tour departs and purchase a ticket without an advance reservation, especially for afternoon tours.

    Please note: It is better to have a reservation or advance ticket purchase for morning tours — especially the Dachau Memorial 9.15 am tour and the Neuschwanstein and Salzburg day trips — during the busy summer months. For example, if you simply turn up without a reservation 15 minutes before the Neuschwanstein tour departs in July, we cannot guarantee that you will get a place on the tour. If you are unsure, simply phone us.

  • Chevron down If I have an online booking, do I still need a ticket from the sales office?
  • Yes.

    • Students: If you are a student, you get a discount. Any valid ID is acceptable.
    • Castle entrance: Entrance to the internal tours of Neuschwanstein Castle and Herrenchiemsee Palace are free to everyone under 18 years old.
    • Children: Children up to 5 years old do not pay for our tours. Children 6-13 years old pay a reduced amount.
    • Transport: If you have a valid transport ticket — for example, a Eurail pass — that permits you to travel with our tour group without us covering your transport costs, you are entitled to a discount on the overall tour price. Please seek our advice before opting for this. It is not always in your interest to use of one day of a Eurail pass in order to make a saving on a tour ticket price.

    Please note: If you are entitled to a discount, please say so before you purchase your ticket. Retrospective discounts cannot be given after the ticket has been purchased.

  • Chevron down How should I dress?
  • Our tours are mostly outdoors and run irrespective of the weather. Please dress for local weather conditions. Munich summertime can be warm and sunny but with intermittent rain showers. Wintertime can be pretty cold by European standards. We recommend comfortable walking shoes, especially for the Dachau Memorial tour and also for day trips such as to Neuschwanstein Castle.

  • Chevron down Should I bring anything with me?
    • If you wish to get the student discount, we need to see valid student ID.
    • If you are travelling with your own rail transport (which qualifies you for a discount), you need to bring valid rail tickets with you, as you will be responsible for showing this to ticket inspectors. Please seek our advice before opting for this.
    • For the Salzburg Day Trip, please bring your passport.
    • For the Dachau Memorial tour and also for day trips, we recommend that you bring snacks such as sandwiches as well as water, especially on hot summer days.
  • Chevron down Are the tours appropriate for people with mobility or walking difficulties?
  • Most of our tours are walking tours, and while they go at a normal walking pace and are not at all strenuous, there are some that may not be so good for people with mobility difficulties. The Neuschwanstein tour involves an uphill walk of approximately 25 minutes. The evening Beer and Food Tour involves a tour of an old medieval building that has steep and narrow staircases and no wheelchair access.

    Please feel free to phone or email us about mobility and wheelchair access for specific tours.

  • Chevron down Do the tours involve transport?
  • Most of our tours involve transport. Our tours of central Munich (such as the Beer Tour or the Third Reich Tour) involve very brief train or tram rides (no more than a few minutes). Our day trips, such as to Salzburg or Nuremberg, involve train journeys of approximately two hours there and back. In all cases, the actual tour takes place on foot. Germany’s train system is one of the best in the world — fast, clean and comfortable.

  • Chevron down Is the cost of transport included in the ticket price?
  • Yes.

  • Chevron down Is lunch included?
  • The longer day trips include time for lunch breaks, and your guide will always recommend convenient places for you to purchase refreshments. The actual cost of refreshments is not included in the ticket price, however.

    Exceptions: food and (some) drinks are included in the ticket price of Beer Tour.

  • Chevron down Should I tip the guide?
  • Tips for your guide are welcome if you think they have worked hard for you and earned it.

    Munich tourism is highly competitive, and this is great news for visitors, because it means that tour prices are cheap. There are few other places in Europe where you can get a 10-hour day trip including the cost of your rail ticket for less than €40. This is not such good news for our guides, however, because competitive ticket prices place a limit on how much we can pay them. For many guides, tips from happy customers can make the difference. If you enjoy the tour, please feel free to show your appreciation by tipping the guide.

    Please note: do not tip your guide inside the Dachau Memorial Site. To do so is against the rules of the Memorial.

  • Chevron down Are online customer review sites, such as Trip Advisor, important?
  • Yes. If you like the service we provide, please say so. And if you don’t – also say so!