Frequently Asked Questions | Radius Tours

COVID-19 FAQs

Last updated 8^th May 2020

Here at Radius Tours Munich, we place our responsibilities to our customers above all other considerations. That means giving you the best and most unforgettable experiences, with the highest professional standards, and doing so in a manner which always puts everyone’s wellbeing, comfort and safety first.

We understand that many of you have concerns about the current situation with the Corona Virus (COVID-19), and its possible impact upon your travel plans for Europe this summer. Please be assured that we are monitoring the situation closely – and we will always respond quickly to facts as they develop, and communicate any change of policy to our customers. We will at all times be guided by information and advice from government and official public health bodies.

Our approach is to respond to events in a responsible manner. Some things we can, and will, control – our professional standards, the behaviour of our guides, and the advice and information we give to our valued customers. Other things we cannot control – whether or nor major visitor attractions are open to the public, for example, or any future restrictions imposed by government.

Ultimately it is your decision to go on a Radius tour or not. Our job is to give you all the information we can to help you make an informed decision.

Please read the FAQ below, and check for updates before you travel.

Yes. Our staff are in place, and ready and willing to communicate with you by phone and email. Contact is with any questions you have: [email protected]

Also, our bike rental is open every day from 09.30. Contact the bike rental at: [email protected]
Please contact us directly for the latest information.
Yes – and we encourage you to do so. You can purchase tours as far ahead as next year. Check out the individual tour pages on this website.
Yes, gradually. The local government is following a careful plan to return to normalcy in stages. By the end of May, major attractions will once again be open to the public, as will museums, restaurants, and beer gardens. Guided tours are not yet permitted, but we expect that to change in June.
They will be from June onwards.
Currently, yes. That will change. Please check information with your domestic authorities.
Yes, but not as severely as some other European countries. In terms of fatality per capita, Germany had one of the lowest rates in Europe. At the time of writing (8^th May 2020), the German curve is shrinking by the day. The crisis has confirmed Germany’s global reputation as one of the best-organised and safest countries in the world, with excellent infrastructure and an internationally acclaimed healthcare system.
Sadly, yes. But Munich and its beer and beerhalls and beer gardens will still be here this year, and the hotels will be cheaper!
We recommend the following sites:

The Robert Koch Institute, Germany’s official public health organisation, provides regular updates in English.

https://www.rki.de/EN/Home/homepage_node.html

The World Health Organisation (WHO) is also an excellent source of reliable and trustworthy information, as is the Centers for Disease Control and Prevention (CDC):

WHO: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

CDC: https://www.cdc.gov/coronavirus/2019-nCoV/summary.html
Our cancellation policy remains unchanged. Tours may be cancelled, changed, or rescheduled up to 48 hours before departure. If this changes due to forced alterations to our tour schedules or itineraries, we will of course contact you, and will always prioritize customer care and satisfaction.
Yes, very. We’ll be here, better than ever! Looking forward to welcoming you to lovely Munich whenever you are ready to travel!

If you have any further questions, feel free to phone (+49 89 54 34 87 77 – 40) or email us: [email protected]

All tours begin at the Radius Tours Sales Office in Munich Central Train Station (Hauptbahnhof).
Our sales office and bike rental premises are located in Munich Central Train Station (Hauptbahnhof), in the area just across from platforms 32-34. This is a side part of the station. Coming from the central hall where the inter-city trains leave, simply walk along platform 26 and turn right at the end. You’ll see platforms 32-34. Turn around, and there we are!
Tours:
- (089) 54 34 87 77 – 40
For non-urgent enquiries about tours that do not leave that morning, we ask that you phone after 9.45 am, as 8.45 am – 9.30 am is a particularly busy time in the sales office.

Privat tour requests:
- 0151-4641 47 02 (Daniel)
- 0171-564 22 26 (Brendan)
Bike Rental:
(089) 54 34 87 77 – 30

Email: [email protected]
Seven days a week all year-round.

Summer (April 1 – Oct. 31): 8.30 am – 6 pm

Winter (Nov. 1 – March 31): 8.30 am – 2 pm

Exceptions: we are closed December 24, 25, and 31 and January 1.
The tour times we give are not meeting times but departure times. Please be here at least 15 minutes before the given departure time. For example, Neuschwanstein 9.30 am means that the tour leaves our office at 9.30 am. You need to be here at 9.15 am for this tour.

Please note that, if you are late, it may not be possible for the guide to wait for you. They have a train to catch.
Mostly, yes, but not always. For most of the year, it’s fine to turn up 15 minutes before the tour departs and purchase a ticket without an advance reservation, especially for afternoon tours.

Please note: It is better to have a reservation or advance ticket purchase for morning tours — especially the Dachau Memorial 9.15 am tour and the Neuschwanstein and Salzburg day trips — during the busy summer months. For example, if you simply turn up without a reservation 15 minutes before the Neuschwanstein tour departs in July, we cannot guarantee that you will get a place on the tour. If you are unsure, simply phone us.
Yes.
- Students: If you are a student, you get a discount. Any valid ID is acceptable.
- Castle entrance: Entrance to the internal tours of Neuschwanstein Castle and Herrenchiemsee Palace are free to everyone under 18 years old.
- Children: Children up to 5 years old do not pay for our tours. Children 6-13 years old pay a reduced amount.
- Transport: If you have a valid transport ticket — for example, a Eurail pass — that permits you to travel with our tour group without us covering your transport costs, you are entitled to a discount on the overall tour price. Please seek our advice before opting for this. It is not always in your interest to use of one day of a Eurail pass in order to make a saving on a tour ticket price.
Please note: If you are entitled to a discount, please say so before you purchase your ticket. Retrospective discounts cannot be given after the ticket has been purchased.
Our tours are mostly outdoors and run irrespective of the weather. Please dress for local weather conditions. Munich summertime can be warm and sunny but with intermittent rain showers. Wintertime can be pretty cold by European standards. We recommend comfortable walking shoes, especially for the Dachau Memorial tour and also for day trips such as to Neuschwanstein Castle.
- If you wish to get the student discount, we need to see valid student ID.
- If you are travelling with your own rail transport (which qualifies you for a discount), you need to bring valid rail tickets with you, as you will be responsible for showing this to ticket inspectors. Please seek our advice before opting for this.
- For the Salzburg Day Trip, please bring your passport.
- For the Dachau Memorial tour and also for day trips, we recommend that you bring snacks such as sandwiches as well as water, especially on hot summer days.
Most of our tours are walking tours, and while they go at a normal walking pace and are not at all strenuous, there are some that may not be so good for people with mobility difficulties. The Neuschwanstein tour involves an uphill walk of approximately 25 minutes. The evening Beer and Food Tour involves a tour of an old medieval building that has steep and narrow staircases and no wheelchair access.

Please feel free to phone or email us about mobility and wheelchair access for specific tours.
Most of our tours involve transport. Our tours of central Munich (such as the Beer Tour or the Third Reich Tour) involve very brief train or tram rides (no more than a few minutes). Our day trips, such as to Salzburg or Nuremberg, involve train journeys of approximately two hours there and back. In all cases, the actual tour takes place on foot. Germany’s train system is one of the best in the world — fast, clean and comfortable.
Yes.
The longer day trips include time for lunch breaks, and your guide will always recommend convenient places for you to purchase refreshments. The actual cost of refreshments is not included in the ticket price, however.

Exceptions: food and (some) drinks are included in the ticket price of Beer Tour.
Tips for your guide are welcome if you think they have worked hard for you and earned it.

Munich tourism is highly competitive, and this is great news for visitors, because it means that tour prices are cheap. There are few other places in Europe where you can get a 10-hour day trip including the cost of your rail ticket for less than €40. This is not such good news for our guides, however, because competitive ticket prices place a limit on how much we can pay them. For many guides, tips from happy customers can make the difference. If you enjoy the tour, please feel free to show your appreciation by tipping the guide.

Please note: do not tip your guide inside the Dachau Memorial Site. To do so is against the rules of the Memorial.
Yes. If you like the service we provide, please say so. And if you don’t – also say so!
The tours can only be canceled, changed or rescheduled only if this is done 48 hours prior to the tour departure. Inside the 48 hours, we are not able to change or cancel a tour and there is no option for a refund. The tours run at any weather, so please dress accordingly.