Frequently Asked Questions | Radius Tours

Radius Tours to suspend tours until April 19th 2020

Due to the ongoing situation with the coronavirus, Radius Tours has taken to reluctant decision to close temporarily 16th March – 19th April. This is in response to the fact that major sites visited on our tours, such as Neuschwanstein Castle and the Dachau Memorial, have taken the precautionary decision to close temporarily during the next few weeks. As both the safety of our customers and the quality of the tours we offer them are paramount, we have decided that a temporary suspension of activities is best for everyone.

We are very sorry for any inconvenience this causes, and hope for your understanding. Naturally we will be in contact with everyone who has booked tours during this period to arrange refunds.

Our admin team will remain available to answer any enquires by email and phone during this period. We plan to be back up and running with a full itinerary in a few weeks. If you have any questions about your upcoming trips, contact us as normal. We are always here to help.

Email us at: [email protected]

or phone at : +49 151 464 14 702

Yes. We are operating our full schedule of tours exactly as advertised. At the time of writing (12th March 2020), we do not anticipate this changing. If it does change, we will communicate that instantly. As is always the case with any tour company, itineraries are subject to change due to events beyond our control. In that respect, this year is no different from any other.
Yes. At the time of writing, the federal state of Bavaria (of which Munich is the state capital) has over 360 cases of infection, and no fatalities. Germany as a whole has over 1,500 cases of infection, and 3 fatalities.
No. US citizens may continue to travel between Europe and the USA. More information here: https://eu.usatoday.com/story/travel/2020/03/11/coronavirus-what-travelers-should-know-aftereurope-travel-ban/5027638002/
Exactly what you would do at home. Just be sensible. Wash your hands regularly with soap and water, or use hand gel with an alcohol content of more than 60%. Maybe be cautious handling the tv remote control in your hotel bedroom, as they probably are not cleaned regularly. And, very importantly, do not come on your Radius tour if you feel unwell.

Also … don’t forget to tip your guide! If they lose some work this spring because of reduced numbers, they’ll need it!
Our premises will provide hand disinfection for you. Our guides will conduct the tours in a responsible manner, and will ensure regular bathroom breaks to give everyone an opportunity to wash hands.
Yes. Gatherings over 1000 people are banned, and some museums have been closed to the public. These are precautionary measures only.
No. Our tour itineraries are completely unaffected. We are a walking and bike tour company. Most of our tours take place in open areas, and we place upper limits on our group numbers. All the major sites we visit – such as Neuschwanstein Castle and the Dachau Memorial – remain open as normal.
We recommend the following sites:

The Robert Koch Institute, Germany’s official public health organisation, provides regular updates in English.

https://www.rki.de/EN/Home/homepage_node.html

The World Health Organisation (WHO) is also an excellent source of reliable and trustworthy information, as is the Centers for Disease Control and Prevention (CDC):

WHO: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

CDC: https://www.cdc.gov/coronavirus/2019-nCoV/summary.html
As our tours remain unaffected, our cancellation policy also remains unchanged. Tours may be cancelled, changed or rescheduled up to 48 hours before departure. If this changes due to forced alterations to our tour schedules or itineraries, we will of course contact you, and will always prioritize customer care and satisfaction.
Yes, absolutely. As much as we ever are. If that changes, we’ll let you know.
Be responsible, stay informed, keep calm, and enjoy your travels!

If you have any further questions, feel free to phone (+49 89 54 34 87 77 – 40) or email us: [email protected]

All tours begin at the Radius Tours Sales Office in Munich Central Train Station (Hauptbahnhof).
Our sales office and bike rental premises are located in Munich Central Train Station (Hauptbahnhof), in the area just across from platforms 32-34. This is a side part of the station. Coming from the central hall where the inter-city trains leave, simply walk along platform 26 and turn right at the end. You’ll see platforms 32-34. Turn around, and there we are!
Tours:
- (089) 54 34 87 77 – 40
For non-urgent enquiries about tours that do not leave that morning, we ask that you phone after 9.45 am, as 8.45 am – 9.30 am is a particularly busy time in the sales office.

Privat tour requests:
- 0151-4641 47 02 (Daniel)
- 0171-564 22 26 (Brendan)
Bike Rental:
(089) 54 34 87 77 – 30

Email: [email protected]
Seven days a week all year-round.

Summer (April 1 – Oct. 31): 8.30 am – 6 pm

Winter (Nov. 1 – March 31): 8.30 am – 2 pm

Exceptions: we are closed December 24, 25, and 31 and January 1.
The tour times we give are not meeting times but departure times. Please be here at least 15 minutes before the given departure time. For example, Neuschwanstein 9.30 am means that the tour leaves our office at 9.30 am. You need to be here at 9.15 am for this tour.

Please note that, if you are late, it may not be possible for the guide to wait for you. They have a train to catch.
Mostly, yes, but not always. For most of the year, it’s fine to turn up 15 minutes before the tour departs and purchase a ticket without an advance reservation, especially for afternoon tours.

Please note: It is better to have a reservation or advance ticket purchase for morning tours — especially the Dachau Memorial 9.15 am tour and the Neuschwanstein and Salzburg day trips — during the busy summer months. For example, if you simply turn up without a reservation 15 minutes before the Neuschwanstein tour departs in July, we cannot guarantee that you will get a place on the tour. If you are unsure, simply phone us.
Yes.
- Students: If you are a student, you get a discount. Any valid ID is acceptable.
- Castle entrance: Entrance to the internal tours of Neuschwanstein Castle and Herrenchiemsee Palace are free to everyone under 18 years old.
- Children: Children up to 5 years old do not pay for our tours. Children 6-13 years old pay a reduced amount.
- Transport: If you have a valid transport ticket — for example, a Eurail pass — that permits you to travel with our tour group without us covering your transport costs, you are entitled to a discount on the overall tour price. Please seek our advice before opting for this. It is not always in your interest to use of one day of a Eurail pass in order to make a saving on a tour ticket price.
Please note: If you are entitled to a discount, please say so before you purchase your ticket. Retrospective discounts cannot be given after the ticket has been purchased.
Our tours are mostly outdoors and run irrespective of the weather. Please dress for local weather conditions. Munich summertime can be warm and sunny but with intermittent rain showers. Wintertime can be pretty cold by European standards. We recommend comfortable walking shoes, especially for the Dachau Memorial tour and also for day trips such as to Neuschwanstein Castle.
- If you wish to get the student discount, we need to see valid student ID.
- If you are travelling with your own rail transport (which qualifies you for a discount), you need to bring valid rail tickets with you, as you will be responsible for showing this to ticket inspectors. Please seek our advice before opting for this.
- For the Salzburg Day Trip, please bring your passport.
- For the Dachau Memorial tour and also for day trips, we recommend that you bring snacks such as sandwiches as well as water, especially on hot summer days.
Most of our tours are walking tours, and while they go at a normal walking pace and are not at all strenuous, there are some that may not be so good for people with mobility difficulties. The Neuschwanstein tour involves an uphill walk of approximately 25 minutes. The evening Beer and Food Tour involves a tour of an old medieval building that has steep and narrow staircases and no wheelchair access.

Please feel free to phone or email us about mobility and wheelchair access for specific tours.
Most of our tours involve transport. Our tours of central Munich (such as the Beer Tour or the Third Reich Tour) involve very brief train or tram rides (no more than a few minutes). Our day trips, such as to Salzburg or Nuremberg, involve train journeys of approximately two hours there and back. In all cases, the actual tour takes place on foot. Germany’s train system is one of the best in the world — fast, clean and comfortable.
Yes.
The longer day trips include time for lunch breaks, and your guide will always recommend convenient places for you to purchase refreshments. The actual cost of refreshments is not included in the ticket price, however.

Exceptions: food and (some) drinks are included in the ticket price of Beer Tour.
Tips for your guide are welcome if you think they have worked hard for you and earned it.

Munich tourism is highly competitive, and this is great news for visitors, because it means that tour prices are cheap. There are few other places in Europe where you can get a 10-hour day trip including the cost of your rail ticket for less than €40. This is not such good news for our guides, however, because competitive ticket prices place a limit on how much we can pay them. For many guides, tips from happy customers can make the difference. If you enjoy the tour, please feel free to show your appreciation by tipping the guide.

Please note: do not tip your guide inside the Dachau Memorial Site. To do so is against the rules of the Memorial.
Yes. If you like the service we provide, please say so. And if you don’t – also say so!
The tours can only be canceled, changed or rescheduled only if this is done 48 hours prior to the tour departure. Inside the 48 hours, we are not able to change or cancel a tour and there is no option for a refund. The tours run at any weather, so please dress accordingly.